Transit AutomationsPractical reporting and workflow automation for local mobility operators.
For local & regional mobility providers
Transit Automations helps paratransit, NEMT, dial-a-ride, community transportation, and small contracted operators reduce operational friction, improve reporting visibility, and make every service dollar go further — without losing what sets community providers apart: local knowledge and human judgment.
Getting started
Operational Profile
Start with a free Operational Profile Call. We'll ask a few high-level questions to begin forming a picture of how your operation actually runs today, your priorities and budget. From there, we'll propose a focused assessment tailored to your most immediate needs and constraints, with an outline of the topics we'll cover and the key people to include. Once the plan is locked in, we'll perform the assessment. This is where we gain a deeper understanding, hearing (and seeing) first hand where the real friction and opportunities are. We'll then prepare and deliver a written Findings & Recommendations report. This report is a ranked, practical plan tailored to your operation that's yours to keep and act on, with or without our help.
What you can count on
What we look at
We understand that for many local providers, the operating software they actually want is out of budget, or the software they run wasn't their choice at all. It got mandated by a major funding source, whether it fit the work or not. Staff got trained, then built manual workarounds to fill the gaps. Most can't put those gaps in technical terms, don't have the standing to push back on them, and aren't aware of the readily available tools that could close them far more efficiently. That's the rare seat we sit in: we came up through both transit operations and the software itself, which gives us unique insight into exactly how to leverage today's tools, including AI and automation. So we can spot the gap and find a solution the staff can actually live with, one that holds up to the reporting and HIPAA/SOC 2 compliance the funding requires.
"Where's my ride?", passenger feedback, status updates, callbacks. We map existing communication flows and how those messages get triaged, responded to, or escalated, so routine contacts move faster without burying the ones that need real attention.
The invoicing and contract-mandated reporting you owe agencies, funders, and other governing bodies. We trace how that data moves, find where it's re-keyed by hand, and where automation and validation can streamline compliance and catch errors before they cost you at payment or audit.
Where the schedule meets reality: bookings, changes, no-shows, late trips, and the same-day calls dispatch handles from memory. We find where your current tools leave gaps that are actually costing you, and recommend what's worth tightening.
How information moves between dispatch, management, drivers, and admin, plus what happens when something urgent has to jump the chain. We look for where issues build before leadership hears about them, and where a little structure would surface problems while they're still small.
These four are just a few of the workflows we look at. The assessment follows the work wherever the friction actually lives — internal reporting, driver and vehicle scheduling, fleet maintenance, and the handoffs between all of them.
Talk to enough small operators and the same three situations keep coming up: the system a funder mandated that never fit the operation, the better software they can't afford, and the custom fix that would pay for itself if anyone had shown them it existed. We sort out which one you're actually in, then point you to the handful of changes that give your team real time back without disrupting service — a ranked, practical plan, not a binder.
Who you're working with
Transit Automations is founder-led and focused on the realities of local mobility operations: riders, staff, agencies, contractors, and the public dollars that support the service.
You work directly with Ben and Tracy Greene — not a sales team, not junior associates. They run every assessment themselves, the same way they built and sold transit software before this.
Ben started on the operations floor in 1990, dispatching paratransit at Reno/Sparks CitiLift before moving to the technology side. He was one of the original programmers on Trapeze/PASS, still the leading transit scheduling and dispatch software worldwide, then founded SpiderInfo (early transit BI, used by agencies like WMATA) and Transit Miner, the first cloud-native business-intelligence platform for public transit: 120+ installations, acquired by Routematch. He brings a rare blend of technical and operations which allows him to identify practical opportunities where reporting, integrations, and AI-assisted automation will have the biggest impact.
Tracy co-founded Transit Miner and was central to its success, and co-founded Transit Automations with Ben. She's the relationships side of the work: listening to staff, understanding how a team actually operates, and making sure every recommendation fits the people who have to live with it. Where Ben goes deep on the technical, Tracy keeps the focus on the humans the work depends on.
How we work
Transit Automations looks for practical improvements that respect riders, staff, local agencies, contractors, and taxpayer-funded service obligations.
We start by understanding how your operation actually runs and the people who run it, before recommending a single change. That's the opposite of how it usually goes: most firms arrive with a boilerplate solution and spend their time figuring out how to bend your operation to fit it. We start with the operation.
Automation should help staff review, route, summarize, and follow up. It should put better information behind their decisions and take the friction out of acting on them. What it should not do is make a sensitive service call without a responsible person in the loop.
After the operational assessment, we build your Findings & Recommendations report around your operation. Every recommendation is rated on cost, difficulty, and time to implement. We usually emphasize any low-hanging fruit first: low-cost, easy wins. Some items you can handle yourselves, some we can build or implement for you, and some might be a better fit for another firm. The call on what to do, and when, is yours.
“Where another firm says it can't be done without a bigger budget or more staff, we provide solutions that fit your situation. In our experience, there's always a way to start moving the needle, today.”
What We Offer
We spend time with your team and map your current process flows, finding where manual effort, disconnected systems, and weak reporting are costing you (we call these your friction points). You walk away with a ranked findings report: our assessment of what's worth fixing, what's easy to test, and what to leave alone for now.
Once we've identified your friction points, we build the solutions that remove (or significantly reduce) them. That might mean data integrations, automated escalations, AI-assisted workflows, data warehousing, and more. Every project is scoped with stated objectives and measured milestone deliverables, so you're not buying on faith. You get a transparent process from first build to final delivery.
A senior transit-tech and reporting resource on call, without hiring a full-timer you can't justify. Keep your automations healthy, get reporting and integration help, or put a named technical resource behind your proposals when you bid against the big firms. We take four fractional clients at a time, and that's the ceiling.
Any agency with multiple providers has a few that struggle with reporting, data, or back-office technology. We work directly with those providers to build solutions that fit their operating reality and your requirements. The types of solutions will vary based on need but often include data integrations and process simplification through AI and automation. If that type of need sounds familiar, use the form below and select Public Agency Inquiry.
Planning and consulting firms bring us in when a proposal or study needs a technical layer or years of experience they don't carry in house. We can work as a named subconsultant or behind the scenes as a white-label partner. Typical scopes include ADA and paratransit analytics, automations, reporting and data integrations, and implementation work after the study wraps. If you're building a team for a bid, use the form below and select Partnership / Teaming Inquiry.
Tools we use
People ask what tools we use, and the honest answer is that it depends on the requirements of your operation. Custom solutions used to be expensive and a nightmare to maintain, which is why most firms still try to sell a canned solution and bend your operation to fit it. AI has changed that math. Tailoring a solution to how you actually work is now the best option, and it's how we approach every job.
So think of the tools below as a spice rack we pull from, not a menu we hand you. Some of these might end up in your solution, or others that may not be listed here. It all depends on what's best for your operation.
Let's talk
We will talk through your operation at a high level: service type, trip volume, fleet size, scheduling and dispatch tools, funding, reporting, and where the workflow feels rough. That tells us what kind of review would actually help.
A few things to come ready to mention:
This is a form-based request to start scheduling the call, not an automated calendar booking.
Yes, and this is one of the most common gaps we see. Scheduling and dispatch systems, AVL and on-time tracking, run-cutting tools, APCs, fare collection, GTFS feeds, signage, and reporting tools each get installed by their own vendor, and making them feed a central database, much less talk to each other, is usually an afterthought. Integration work like that is a core competency for us.
Yes. We work from the data your scheduling platform already produces.
At a high level, we specialize in process optimization. That's a generic term, so here's what it means in practice. You tell us something like "preparing our monthly vehicle maintenance reports is a labor intensive process that ties up a lot of staff, is error prone, and often runs late." We analyze each step in that process, find the spots where targeted technology actually helps, and show you exactly where you'd cut steps, errors, and turnaround time. Once the plan is agreed on, we implement it.
Yes. We scope the work with the agency and deliver it alongside the provider.
Both. Most engagements start with remote work sessions. On-site visits are available when the work calls for that depth.
No. The goal is to take repetitive work off your staff so they can spend time on the parts of the job that need human judgment.
Local and regional providers: paratransit, NEMT, dial-a-ride, microtransit, rural transit, small transit districts, and community mobility operators. We also work with public agencies sponsoring improvements for their providers, and we team with planning and consulting firms as a technical subconsultant.
Transit Automations is based in Texas and works with providers nationwide.